Terms and Conditions

1. Delivery Options

   Ship2Route may offer various delivery options. Shipping fees, delivery times, and other related terms and conditions may vary depending on the delivery option selected and the items declared in your parcel.

2. Duty Payment

   Ship2Route has no control over customs duties, taxes, or charges imposed by the customs authorities in the destination country. The customer is solely responsible for ensuring that the recipient is informed of, and pays, any applicable customs duties or taxes as required by the relevant authorities.

3. Correction of Booking Details

   Any corrections to booking details after a shipment has been processed or is in transit may attract an additional fee. Customers are advised to verify and confirm all booking details prior to submission.

Working Days Calculation

For the purposes of delivery timelines, working days are calculated starting from the next working day after a shipment has been processed, provided no issues arise with the shipment.

Parcel Insurance and Compensation

All international shipments arranged through Ship2Route are automatically insured. Local shipments are excluded from insurance coverage; however, insurance for local shipments may be purchased separately at the time of booking on the Ship2Route platform.

For insured shipments: Claims for loss, damage, or shortage must be submitted in writing to Ship2Route within two (2) working days from the date of delivery. Claims submitted outside this period shall not be entertained.

Compensation for valid claims shall be processed and paid by the respective courier partner, in accordance with their insurance policies and terms. Ship2Route, acting solely as a third-party logistics intermediary, shall not be held liable for compensation beyond the limits provided by the courier partner.

Compensation shall in no event exceed the declared value of the goods or the courier partner’s maximum liability limit, whichever is lower.

For uninsured local shipments: All such shipments are transported entirely at the sender’s risk. Ship2Route shall not be responsible for any loss, damage, delay, or shortage relating to uninsured local deliveries.

Courier Fees

Courier fees are based on the prevailing exchange rate and are subject to change without prior notice, depending on market conditions.

Cancellation and Refund Policy

Shipments may be cancelled at any time before processing, and a refund shall be issued within 24 hours. A refund charge of 1.5% + ₦200, capped at ₦2,000, applies. Once a shipment has been processed (defined as payment confirmed and booking made with the courier partner), it cannot be cancelled, and no refund will be provided.

Unpaid Shipments and Storage Charges

Storage charges shall apply to any shipment whose delivery is delayed for more than three (3) working days as a result of non-payment, insufficient delivery information, or any other reason attributable to the customer.

Storage charges are as follows:

• Parcels weighing 10kg and below – ₦500 per day

• Parcels weighing above 10kg – ₦1,000 per day

Ship2Route reserves the right to withhold delivery of any parcel until all outstanding charges have been fully settled.

Parcels left in our office for more than 20 working days after incurring storage charges will be sold via auction to recover the debt owed to Ship2Route. Any remaining balance (if applicable) will be refunded to the client.

Weight Calculation

The chargeable weight of a shipment shall be determined based on the greater of the actual weight or the volumetric weight.

Volumetric weight shall be calculated as:

• Height (cm) × Width (cm) × Length (cm) / 5000.

Ship2Route reserves the right to re-measure and re-weigh any shipment. Any discrepancies may result in additional charges.

Undervalued Shipments

Ship2Route shall not be responsible for any customs-related issues arising from undervalued shipments. Customers are strongly advised to provide a proper invoice for all international deliveries to avoid customs delays, penalties, or seizures.

Parcel Disclosure

Customers must fully disclose the contents of their parcels. Ship2Route shall not be liable for any loss, damage, or issues relating to undeclared items.

Parcel Labelling

All parcels must be clearly labelled with the Ship2Route booking code. Ship2Route shall not be responsible for the loss or misdirection of parcels that are not labelled in accordance with the provided instructions.

Regulatory Matters

All parcels received by Ship2Route shall be subject to inspection by customs and regulatory authorities in Nigeria or any other applicable jurisdiction during transit.

Liability and Delivery Delays

While Ship2Route shall make every reasonable effort to deliver shipments within the advertised timelines, such delivery schedules are not guaranteed. Ship2Route shall not be held liable for any delays caused by circumstances beyond its control, including but not limited to:

• weekends and public holidays,

• customs clearance delays,

• mandatory security checks, or

• other unforeseen events.

Address Verification

Ship2Route reserves the right to require address verification to ensure that shipments are delivered to the correct recipient.

Food Items

Food items cannot be booked through the online platform. Customers who wish to ship food items must contact Ship2Route directly for approval and handling instructions.

Data Protection and Privacy

Ship2Route values and protects your privacy. All personal and shipment-related information provided to Ship2Route shall be kept secure and confidential.

Ship2Route shall not disclose or share customer information with any unauthorised third party. However, information may be disclosed when required by law, or upon request by a government authority or regulatory body in connection with export, import, or other compliance-related matters.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

Any dispute, controversy, or claim arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Nigeria.